Clearing Platform

Clearing Platform – Issue Tracking and Lifecycle Management Between Partners Create, route, and resolve incident tickets across your organization – fully auditable, API-based, and telecom-enabled.

The Clearing Platform is a powerful tool for optimizing and standardizing clearing ticketing management in the German telecommunications industry.

In the past, clearing processes were based on bilateral, email-based communication, leading to inefficiencies, inconsistencies, and data protection concerns. To address these challenges, the Clearing Platform application digitizes processes and introduces a unified, digital ticketing system that increases process efficiency, reduces redundant requests, and ensures transparency for all parties involved.

Our Clearing Platform application was carefully developed according to the specifications of the Working Group Interfaces & Processes (AK S&P), and we are recognized as a clearing partner.

Key Features:

• Trouble Ticket REST API with dynamic fields
• Originator/editor model with routing
• SLA configuration per scenario
• Visibility controls (“My Issues,” “Observed”)
• Full-text search and dashboards

Deployment: Single-tenant EU cloud.

Request a demo and experience how our clearing platform optimizes collaboration between telecom partners. In a live session, we will show you how trouble tickets can be efficiently captured, forwarded, and tracked—with full SLA control and role-based management. You’ll see how the platform automatically assigns incoming and outgoing tickets to the correct partner groups, creating transparency across the entire ticket lifecycle. The demo can be tailored to your specific scenarios so you can experience the benefits of a centralized, TMF-compliant clearing solution firsthand.